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PD - Brand Sale - Dates - Summer Sale","Quelle est la durée des soldes d'ete?","- __NL, DE, AT, FI, EU, SE, DK, UK, PT, US CA__: Les soldes commencent le mercredi 25 juin 2025 et se terminent le jeudi 31 juillet 2025.\n- __FR__: Les soldes commencent le mercredi 25 juin 2025 et se terminent le mardi 22 juillet 2025.\n- __LUX__: Les soldes commencent le vendredi 27 juin 2025 et se terminent le samedi 26 juillet 2025.\n- __ES, CH, PL, BE__: Les soldes commencent le mardi 1er juillet 2025 et se terminent le jeudi 31 juillet 2025.\n- __IT__: Les soldes commencent le dimanche 6 juillet 2025 et se terminent le jeudi 31 juillet 2025.",[],[],{"sys":"2664"},"6n8Z18aOz2GhlgKFP2zIhe","2024-12-17T08:46:05.040Z","2025-06-12T07:24:10.779Z",{"sys":"2665"},{"sys":"2666"},"Brand Sale - Return - PD","Puis-je retourner les articles achetés pendant les soldes ?","Oui, nous maintenons notre politique de retour standard pendant les soldes. Les articles peuvent être retournés dans les 14 jours suivant leur réception pour un remboursement. Veuillez noter que les articles doivent être retournés non portés, non lavés et avec les étiquettes d'origine encore attachées. Pour plus d'informations sur notre politique de retour en ligne, veuillez consulter la page suivante : \n
\n__FR:__ https://www.primadonna.com/fr-fr/retours\n
\n__BE:__ https://www.primadonna.com/fr-be/retours\n
\n__LUX:__ https://www.primadonna.com/fr-lu/retours\n
\n__CA__: https://www.primadonna.com/fr-ca/retours\n
\n__CH__: https://www.primadonna.com/fr-ch/retours",{"metadata":"2667","sys":"2668","fields":"2669"},[],[],{"sys":"2670"},"75absqsnFi6c7EmVFSeobJ","2021-06-21T12:20:44.330Z","2025-06-12T07:28:14.158Z",{"sys":"2671"},{"sys":"2672"},"Brand Sale - Recent order","J'ai passé une commande récemment, avant le début des soldes. La réduction peut-elle être appliquée à cette commande ?","Non, malheureusement nos prix de vente actuels ne peuvent pas être appliqués à des achats antérieurs. Si vous avez reçu votre commande il y a moins de 14 jours et que les articles sont encore dans leur état d'origine (non portés, non lavés, avec les étiquettes d'origine), vous pouvez encore nous les retourner et passer une nouvelle commande pour profiter de nos réductions.",[],[],{"sys":"2673"},"33XjW60v7Ag1a4Cg6Bgrvt","2021-06-21T12:25:37.882Z","2025-06-12T07:37:12.294Z",{"sys":"2674"},{"sys":"2675"},"Brand Sale - Exchange","Puis-je retourner des articles soldés et recevoir d'autres articles au même prix après la fin des soldes ?","Non, il n'est pas possible de commander à nouveau des articles au même prix réduit une fois les soldes terminées. Les commandes en ligne ne peuvent être retournées que pour un remboursement intégral et ne peuvent être échangées.",[],[],{"sys":"2676"},"6hVa4hzpstTf3XZ07CO1w4","2020-10-29T15:07:48.283Z","2025-04-22T09:38:06.874Z",{"sys":"2677"},{"sys":"2678"},"faq - size - iAmNotSureAboutMySize","Je ne suis pas sûr de ma taille. Pouvez-vous m'aider?","5 étapes pour trouver votre coupe parfaite\n\nNous avons pour mission de vous trouver la lingerie qui vous ira parfaitement, dans laquelle vous serez confortable, sans être blessée par les bretelles, sans vide, et sans vous comprimer la peau. Elle doit vous donner un style et une sensation de confort, de confiance et de beauté. Nous avons fait tout ce qu'il fallait, quels que soient le type et le style de votre corps. De nombreuses femmes ont du mal à trouver le soutien-gorge parfait, et même si nous pouvons vous donner quelques astuces utiles, vous devriez essayer votre lingerie pour être sûre qu'elle vous va parfaitement. Essayez notre undefined\n\n1. Vérifiez la partie centrale du soutien-gorge. Dans l’idéal, elle doit reposer bien à plat contre votre poitrine, directement sur votre peau, et sans paraître trop ample.\n2. Où se place la baleine ? Suivez la baleine avec votre doigt : elle doit être près de votre corps, mais doit s'appliquer confortablement contre votre buste pour vous offrir le meilleur soutien. Si elle repose directement sur votre tissu mammaire ou qu'elle ne touche pas votre buste, le bonnet est trop petit. Vous devriez essayer une ou deux tailles de bonnets de plus. De même, si la baleine est relâchée et ne touche pas votre peau, choisissez un bonnet plus petit.\n3. Ensuite, essayez les bonnets. Si vous remarquez que les bonnets s'enfoncent dans votre poitrine ou que les bonnets se plissent, la taille n'est probablement pas la bonne. Votre poitrine doit être entièrement enveloppée pour créer une silhouette harmonieuse et épurée.\nÉvaluer la forme des bonnets est plus simple avec un soutien-gorge non rembourré.\n4. La bande est la partie la plus importante pour offrir le soutien nécessaire. Attachez votre soutien-gorge aux agrafes du milieu. Si la bande remonte dans votre dos et ne se tient pas à l'horizontale et que la bande semble trop ample, vous devriez essayer de choisir un tour de poitrine inférieur. Dans l'idéal, vous devriez pouvoir passer deux doigts sous la fermeture du soutien-gorge dans votre dos, sans forcer. Si vous pouvez y faire passer plus de deux doigts sans forcer, la bande est trop ample. De même, si vous avez du mal à y faire passer deux doigts, la bande est trop serrée. Veuillez noter que si vous choisissez un tour de poitrine plus petit, vous devrez choisir un bonnet plus grand pour compenser. Par exemple, si un 90C est trop grand, essayez un 85D.\n5. Enfin, ajustez les bretelles. Elles doivent reposer sur vos épaules sans s'y enfoncer et ne doivent laisser ni marque ni déformer la peau. Les bretelles aident à équilibrer le poids de la poitrine. Le soutien principal est assuré par la bande.",[],[],{"sys":"2679"},"3SdN0yffAObwCUHT3PwAzv","2020-10-29T15:07:48.327Z","2025-01-21T13:37:23.860Z",{"sys":"2680"},{"sys":"2681"},"faq - size - howCanIEnsureThatTheProductsFitMePerfectly","Comment puis-je m'assurer que le produit me va parfaitement bien ?","Tableau des tailles pour les soutiens-gorge\n\n| | | | | | | | | | |\n| ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- |\n| UK size\t | 30 | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |\n| EU size | 65 | 70 | 75 | 80 | 85 | 90 | 95 | 100 | 105 |\n| FR size | 80 | 85 | 90 | 95 | 100 | 105 | 110 | 115 | 120 |\n\nTableau de conversion des tailles pour les slips et les maillots de bain\n\n| | XS | S | M | L | XL | 2XL | 3XL | 4XL | 5XL |\n| ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- | ---------- |\n| UK size | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |\n| EU size | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |\n\n
",[],[],{"sys":"2682"},"2UOt6SfKTYL1wRw7Q39kMd","2020-11-03T16:24:59.113Z","2025-02-18T09:21:20.549Z",{"sys":"2683"},{"sys":"2684"},"PD - returnsAndRefunds - beExcluded","Retours","Vous pouvez retourner votre commande sans frais dans les 14 jours suivant la date de livraison dans la mesure où les articles n’auront été ni lavés, ni portés ni altérés en aucune façon. Les articles doivent être dans leur état d’origine avec l’étiquette encore attachée.\n\nVeuillez noter que les articles achetés en boutique doivent être rapportés dans leur boutique d’origine. Nous ne sommes pas en mesure de traiter le retour de ces articles dans notre entrepôt central.\n\n### Veuillez suivre les instructions de retour suivantes :\n1. Veuillez retourner les articles dans le carton d’origine. Si vous n’avez plus le carton, veuillez utiliser un emballage approprié au transport de retour.\n2. Enregistrez votre retour en [utilisant le lien suivant](https://www.primadonna.com/fr-fr/return-request). Si vous avez un compte en ligne, vous pouvez également enregistrer votre retour au moyen de votre compte. Pour annuler une commande, veuillez [contacter le service client](https://www.primadonna.com/fr-fr/contact).\n3. Placez l’étiquette de retour prépayé sur l’emballage de retour. L’étiquette vous a été expédiée avec votre commande. Si vous l’avez perdue ou ne l’avez pas reçue, veuillez contacter contactfr@primadonna.com pour recevoir une nouvelle étiquette.\n4. Pour un retour gratuit, déposez votre paquet dans un point UPS. Pour trouver le point UPS le plus proche, consultez [www.ups.com/dropoff](https://www.ups.com/dropoff).\n\n### Remboursement\n1. La réception, le traitement et le remboursement effectif peuvent prendre jusqu’à 14 jours ouvrés.\n2. Si, lors de l’achat, vous avez bénéficié d’une réduction sur le montant total de la commande, cette réduction sera prise en compte et le montant réel sera remboursé.\n3. Les remboursements seront effectués sous la forme du paiement initial.\n4. Malheureusement, il nous est impossible d’échanger ou de réparer les articles.",{"metadata":"2685","sys":"2686","fields":"2687"},[],[],{"sys":"2688"},"6AcRj5ijl7OYGaAWMn5x33","2020-11-03T15:22:22.625Z","2025-02-11T11:32:44.051Z",{"sys":"2689"},{"sys":"2690"},"PD - shippingAndDelivery - US UK DE FR ES NL SE IT DA","Livraison","Nous traitons votre commande dès réception et la transmettons ensuite à UPS pour livraison. Les jours de livraison sont du lundi au vendredi. Une fois la commande expédiée, nous vous envoyons une confirmation d’envoi vous indiquant le lien de suivi de UPS de votre commande.\n\n## Délai de livraison en France continentale\nDélai de traitement : 1 jour ouvré Livraison : 3-4 jours ouvrés Délai total : 3-4 jours ouvrés\nVeuillez prévoir des délais de livraison plus longs pendant les périodes de vacances et de soldes.\n\n## Livraison gratuite pour les commandes de plus de 90 euros\nNous expédions les commandes de plus de 90 euros gratuitement. Pour les commandes inférieures à 90 euros, nous facturons 4,50 euros de frais d’expédition. \n\n## Tentatives de livraison\nAprès la première tentative de livraison sans succès à une adresse privée, votre paquet sera automatiquement redirigé vers le point d’accès UPS le plus proche. UPS laissera un avis InfoNotice indiquant l’adresse et les horaires d’ouverture du point d’accès UPS où vous pourrez récupérer votre paquet dans les 10 jours calendaires suivants sur présentation de l’avis InfoNotice ou du numéro de suivi et d’une pièce d’identité en cours de validité. \n\n## Ajuster ou annuler la commande\nPour annuler une commande, veuillez [contacter notre service clientèle](https://www.primadonna.com/fr-fr/contact)",{"metadata":"2691","sys":"2692","fields":"2693"},[],[],{"sys":"2694"},"3urC3GsTm3aUEwcYvtqwBx","2021-09-24T11:27:32.661Z","2025-01-21T13:44:03.706Z",{"sys":"2695"},{"sys":"2696"},"PD - faq - Order - Adjust Or Cancel (All excl BE)","Puis-je encore modifier ou annuler ma commande ?","Nous nous efforçons d'expédier votre commande dans les meilleurs délais. Il n'est donc plus possible de modifier ou d'annuler une commande. Si vous avez commandé un article incorrect, nous vous recommandons de passer une nouvelle commande et de renvoyer la commande en cours. Votre adresse de livraison est erronée ? Dans ce cas, il est encore possible de la modifier, à condition que votre commande n'ait pas encore été expédiée. Veuillez contacter notre [service clientèle](https://www.primadonna.com/fr-fr/contact) dans les plus brefs délais.",{"metadata":"2697","sys":"2698","fields":"2699"},[],[],{"sys":"2700"},"ampftEjKrdcW5sJ9b3b2K","2020-10-29T15:14:42.121Z","2025-04-22T10:06:34.621Z",{"sys":"2701"},{"sys":"2702"},"faq - products - generalProductCareGuidelines","Quelles sont les instructions d'entretien général des articles ?","Nous pensons que l'entretien de la lingerie et des tenues de bain est primordial.\nUn soin spécial doit être apporté pour le lavage de la lingerie fine et des tenues de bain. Si vous suivez les instructions d'entretien suivantes, vous garderez l'aspect de votre lingerie plus longtemps.\nSuivez toujours les instructions d'entretien indiquées sur l'étiquette de votre lingerie.",[],[],{"sys":"2703"},"Q9Ekqgar4915JwUvT61fL","2020-10-29T15:16:13.812Z","2025-01-21T13:57:45.793Z",{"sys":"2704"},{"sys":"2705"},"faq - products - howDoITakeCareOfLingerieProducts","Comment prendre soin de ma lingerie ?","Dans l'idéal, vous devriez laver la lingerie après l'avoir porté durant une journée.\nNous vous conseillons vivement de laver votre lingerie à la main.\nLes dentelles et broderies délicates dureront plus longtemps si elles sont lavées à la main. Remplissez un bac avec de l'eau tiède (max. 30 °C) et du détergent, et plongez-y la lingerie à plusieurs reprises. Veillez à maintenir la lingerie en mouvement. Ne la tordez pas, ne la frottez pas. Rincez-la à l'eau claire tiède (max. 30 °C) jusqu'à ce que tout le détergent soit éliminé.\nNe placez jamais la lingerie au sèche-linge, mais laissez-la sécher suspendue à l'air libre. La lingerie peut être séchée à plat sur une serviette, ou suspendue sur un séchoir. Suspendez toujours le soutien-gorge par le milieu pour qu'il puisse sécher uniformément. Ne posez jamais la lingerie sur une source de chaleur. Rangez simplement la lingerie une fois parfaitement sèche. La lingerie ne doit pas être repassée.",[],[],{"sys":"2706"},"4xesmKENoPwOrARUVDqax1","2020-10-29T15:18:03.339Z","2025-01-21T13:58:14.180Z",{"sys":"2707"},{"sys":"2708"},"faq - products - howDoITakeCareOfSwimwearProducts","Comment prendre soin de mon maillot de bain ?","Suivez toujours les instructions d'entretien indiquées sur l'étiquette du maillot de bain.\nÉvitez de porter un maillot de bain neuf au sauna ou dans un bain à remous, car ils pourraient gravement endommager le vêtement. Nous vous conseillons d'utiliser un ancien maillot de bain en remplacement.\nÉvitez tout contact avec le chlore et la protection solaire.\nRincez immédiatement le maillot de bain après chaque utilisation dans de l'eau propre et froide.\nLavez le maillot de bain dans de l'eau froide, avec du détergent. Utilisez un détergent liquide doux pour un lavage délicat. Ne laissez jamais tremper le maillot de bain toute une nuit. N'essorez jamais le maillot de bain.\nNe séchez jamais le maillot de bain au sèche-linge, mais suspendez-le à l'air libre. Le maillot de bain peut être séché à plat sur une serviette, ou suspendu sur un séchoir. Ne rangez le maillot de bain que lorsqu'il est parfaitement sec.\n\nVeuillez noter que nous n'accepterons pas la lingerie ou les maillots de bain comme articles défectueux s'ils ont été endommagés par un lavage ne respectant pas les instructions de lavage de l'étiquette d'entretien.",[],[],{"sys":"2709"},"7b690oMOsb2xnxygZbUGo3","2020-10-29T15:56:13.575Z","2025-04-22T10:08:19.393Z",{"sys":"2710"},{"sys":"2711"},"faq - payments - howCanIUseAPromotionCode - ALL","Comment utiliser un code promo ?","Les promotions sur notre site Internet peuvent être annoncées dans une newsletter ou directement sur le site Internet. Dans les deux cas, nous mentionnons le code promo.\nLorsque vous passez une commande, sur la page du paiement, sur laquelle nous vous demandons de saisir ou de confirmer votre adresse de livraison et votre moyen de paiement, vous trouverez une case où vous pourrez saisir le code promo.\nUne fois le code saisi, vous pourrez consulter le résumé de la commande à la page suivante, dans laquelle vous trouverez toutes les promotions acceptées par notre système. Les codes promo sont acceptés si votre commande répond aux conditions relatives à la promotion.",[],[],{"sys":"2712"},"5JI9IdvolwxyyFhSnHsXQ","2020-10-29T15:56:13.594Z","2025-01-21T13:49:17.580Z",{"sys":"2713"},{"sys":"2714"}," faq - payments - whatPaymentMethodsDoYouAccept (Excl BE)","Quels moyens de paiement acceptez-vous ?","Ce site Internet accepte les moyen de paiement suivants\n- Carte de crédit (Visa, MasterCard)\n- PayPal\n- Google Pay\n- Apple Pay\n\nla disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\n\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\n\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",[],[],{"sys":"2715"},"uyZbm7Ih3XmKixpR08avw","2025-02-18T14:36:12.941Z","2025-03-03T14:57:26.618Z",{"sys":"2716"},{"sys":"2717"}," faq - payments - whatPaymentMethodsDoYouAccept - Swiss","Ce site Internet accepte les moyen de paiement suivants\n- Carte de crédit (Visa, MasterCard)\n- Apple Pay\n- Google Pay\n\nla disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\n\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\n\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",{"metadata":"2718","sys":"2719","fields":"2720"},[],[],{"sys":"2721"},"7DI4SsmW6TWLxRcjTXIS1q","2020-10-29T15:56:13.692Z","2025-04-22T10:17:37.958Z",{"sys":"2722"},{"sys":"2723"},"faq - payments - isItSafeToPayOnlineOnThisSite - ALL","Puis-je payer en toute sécurité sur votre site Internet ?","Oui. Pour garantir que votre expérience d'achat est sûre, simple et sécurisée, ce site web utilise la technologie SSL (Secure Socket Layer) standard du secteur. Elle crypte et protège les données personnelles critiques que vous nous envoyez sur Internet comme votre nom, votre adresse et les coordonnées de votre carte bancaire. Ce cryptage garantit que personne ne peut lire les informations envoyées sur notre site Internet depuis votre ordinateur.\nNon seulement la technologie SSL crypte les informations, mais elle garantit également à votre navigateur que les informations sont envoyées vers un serveur informatique adapté et sécurisé, et qu'elle vérifie les données transférées pour garantir qu'elles ne sont altérées en aucune façon.\nLorsque vous entrez sur une page du site où la technologie SSL est activée, un cadenas s'affiche en bas de la page de votre navigateur. Cela signifie que les informations qui y sont saisies sont protégées.\nSi vous êtes inscrite aux programmes Visa Secure ou MasterCard Secure, vous devrez saisir un mot de passe pour terminer la transaction.",[],[],{"sys":"2724"},"6BuYFd0lnmhdjnjZDmQaZ","2020-10-29T15:56:13.766Z","2025-04-28T10:25:03.737Z",{"sys":"2725"},{"sys":"2726"},"faq - payments - howCanIMakeSureThatMyPaymentWasAccepted - ALL","Comment m'assurer que mon paiement a été accepté ?","Après avoir réussi le paiement, vous recevrez une confirmation de commande par e-mail.\nCependant, il ne confirme pas le traitement de votre paiement. Pour les cartes de crédit ou de débit, il se peut que nous n'obtenions pas l'autorisation de votre banque. En général, un rejet de l'autorisation de paiement a lieu dans le jour ouvré suivant le passage de la commande. Si l'autorisation de paiement est rejetée, nous annulerons votre commande et vous en informerons par un e-mail automatique.",[],[],{"sys":"2727"},"4ShDt7miGRV9uXE7IKwSfl","2020-10-29T15:56:13.802Z","2025-04-22T10:26:33.512Z",{"sys":"2728"},{"sys":"2729"},"faq - payments - whyWasMyPaymentRejected - ALL","Pourquoi mon paiement a-t-il été rejeté ?","Le paiement peut être rejeté pour différentes raisons, alors vérifiez que vous avez correctement saisi les coordonnées, puis réessayez. N'oubliez pas, l'adresse de facturation saisie doit correspondre à l'adresse que l'émetteur de la carte de crédit ou votre banque a enregistrée pour vous, sinon la transaction pourra être refusée par notre fournisseur de service de paiement, même si votre banque a autorisé le paiement.\nNous ne prenons pas l'argent tant que les articles n'ont pas été envoyés. Cependant, les fonds seront bloqués sur votre compte à un certain stade de la commande. Il se peut donc que le paiement apparaisse sur votre relevé de compte avant même que nous ne le recevions. Si le paiement est rejeté, il faudra environ 4 jours ouvrés pour que ce code d'autorisation soit abandonné et que les fonds soient de nouveau disponibles.\nSi vous avez vérifié et saisi à nouveau les coordonnées, merci de contacter l'émetteur de votre carte ou notre service client pour obtenir de l'aide. Ne saisissez pas vos coordonnées plusieurs fois afin d'éviter que votre compte ne soit prélevé pour d'autres transactions.",[],[],{"sys":"2730"},"r8ljy8INa7NYb1PtJQvPK","2020-10-29T15:21:18.230Z","2025-04-22T10:31:12.913Z",{"sys":"2731"},{"sys":"2732"},"faq - website - areColoursOnWebsiteRepresentativeOfReality","Les couleurs du site Internet sont-elles représentatives de la réalité ?","Toutes les photos de notre site Internet sont prises à haute résolution, sous une lumière correspondant à la lumière naturelle du jour. Par conséquent, les couleurs affichées sont très réalistes. Cependant, des variations entre la couleur des vêtements et ce que vous voyez sur l'écran peut être affecté par les réglages de votre écran.",[],[],{"sys":"2733"},"2XSlRTPxk5cWUahSUXNOQN","2020-10-29T15:56:13.344Z","2025-04-22T11:32:35.849Z",{"sys":"2734"},{"sys":"2735"},"PD - faq - website - problemsPlacingOrdersOnTheSite","J'ai du mal à passer une commande sur votre site Internet. Pouvez-vous m'aider ?","Si vous avez des difficultés à utiliser notre site Internet, veuillez nous envoyer un e-mail à [contactfr@primadonna.com](mailto:contactfr@primadonna.com) pour que nous vous aidions à passer votre commande.",[],[],{"sys":"2736"},"2LYTnMPx4MEiSRKVEnJfFl","2020-10-29T15:56:13.467Z","2025-04-22T11:33:59.239Z",{"sys":"2737"},{"sys":"2738"},"faq - website - howWillIKnowYouReceivedMyOrder","Comment puis-je savoir que vous avez reçu ma commande en ligne ?","Nous vous enverra un e-mail automatique confirmant que votre commande a bien été prise en compte. Si vous ne recevez pas cet e-mail dans l'heure qui suit votre commande, veuillez contacter notre service client pour vous assurer que la commande a bien été prise en compte.",[],[],{"sys":"2739"},"5g3xq3ViAu1Vt2z1G0uzha","2021-02-11T10:47:32.826Z","2025-01-21T09:12:19.193Z",{"sys":"2740"},{"sys":"2741"},"faq - website - Suppported browsers","Quels navigateurs sont pris en charge?","__Google Chrome__\nNavigateur Chrome version 30 ou supérieure\n\n__Mozilla Firefox__\nNavigateur Mozilla Firefox version 27 ou supérieure\n\n__Safari__\nNavigateur Safari version 7 ou supérieure\n\n__Microsoft Edge__\nNavigateur Microsoft Edge version 12 ou supérieure\n\n__Opéra__\nNavigateur Opera version 17 ou supérieure\n\n__Internet Explorer__\nNon supporté",[],[],{"sys":"2742"},"6MwZM9pBkhGGG75viSX9ed","2020-10-29T15:56:13.885Z","2025-04-25T13:37:50.227Z",{"sys":"2743"},{"sys":"2744"},"PD - faq - hangtagHowCanIEnter - All except PT /BE/ EU","Comment participer?","À l'achat d'un soutien-gorge PrimaDonna et PrimaDonna Twist ou d'un slip, vous avez la possibilité de gagner un chèque-cadeau lingerie.\n- Enlevez l'étiquette volante du slip ou soutien-gorge\n- Ouvrez-la pour y trouver votre code unique\n- Rendez-vous sur le [page hangtag](https://www.primadonna.com/fr-fr/hangtag).\n- Entrez le code unique, répondez à la question du concours, à la question subsidiaire et complétez vos données\n- Chaque mois, les heureuses gagnantes seront averties par e-mail",{"metadata":"2745","sys":"2746","fields":"2747"},[],[],{"sys":"2748"},"3d1hgi4caLlSOU2i30qeTP","2020-10-29T15:56:13.926Z","2025-01-21T13:59:48.065Z",{"sys":"2749"},{"sys":"2750"},"PD - faq - hangtagWhereCanIFindMyUniqueCode","Où trouver mon code unique?","Le code est inscrit à l'intérieur de l'étiquette volante attachée aux produits participants.",[],[],{"sys":"2751"},"h2yv0Xt1Opq1LF9nS2cba","2020-10-29T15:56:13.977Z","2025-04-22T11:39:18.413Z",{"sys":"2752"},{"sys":"2753"},"PD - faq - hangtagWhyDoesntMyCodeWork","Pourquoi mon code unique n'est-il pas accepté?","Seuls les codes attachés aux produits participants sont acceptés. Cela ne fonctionne pas?\nVérifiez tout d'abord si vous n'avez pas fait une erreur en le retranscrivant. Le code, qui se compose de 10 caractères, est sensible aux majuscules et minuscules.\nChaque code ne peut être entré qu'une seule fois.",[],[],{"sys":"2754"},"4BwjWFfoXLYoVhsbpT6ay7","2020-10-29T15:56:14.029Z","2025-04-22T11:40:14.129Z",{"sys":"2755"},{"sys":"2756"},"PD - faq - hangtagDoINeedAnEmailAddressToEnter","Ai-je besoin d'une adresse e-mail pour participer?","Oui. L'adresse e-mail est nécessaire dans le processus de participation en ligne. Il faut que nous puissions vous envoyer une confirmation par courrier électronique si vous avez gagné un prix. D'où l'importance de mentionner votre adresse e-mail exacte. Lorsqu'une gagnante ne peut être contactée, ou qu'elle ne réclame pas son prix dans les 180 jours, sa participation sera annulée.",[],[],{"sys":"2757"},"7uqrmk9C7PgIN6wWgD20cQ","2020-10-29T15:56:14.124Z","2025-01-21T14:02:09.892Z",{"sys":"2758"},{"sys":"2759"},"PD - faq - hangtagUndesirableMails","Je crains de recevoir des courriers indésirables en participant à ce concours. est-ce possible?","Si, pendant la procédure d'inscription au concours, vous avez indiqué ne pas vouloir recevoir de messages marketing, vous ne recevrez aucun message de ce type de notre part. Nous ne vous contacterons dans ce cadre que si cela concerne directement la gestion de la promotion « Gagnez un slip ou ensemble de lingerie », comme dans le cas où vous gagnez un prix.",[],[],{"sys":"2760"},"7uy75x0f6TzCfUsGg1gTPh","2020-10-29T15:56:14.163Z","2025-04-22T11:42:45.722Z",{"sys":"2761"},{"sys":"2762"},"PD - faq - hangtagWinMoreThenOnce","Puis-je gagner plusieurs fois?","Oui, à chaque fois que vous entrez un nouveau code, vous pouvez gagner un slip ou ensemble lingerie et vous augmentez ainsi vos chances.",[],[],{"sys":"2763"},"50hUpVDKoQHLGBU5cCQUf3","2020-10-29T15:56:14.267Z","2025-01-21T14:03:15.150Z",{"sys":"2764"},{"sys":"2765"},"PD - faq - hangtagPersonalDetailsProtection","Mes données sont-elles protégées sur ce site web?","Oui. Vos coordonnées seront traitées et stockées conformément à notre [politique de confidentialité](https://primadonna.com/fr-fr/privacy-policy \"PrimaDonna privacy policy\"). Elles seront utilisées exclusivement pour prendre contact avec vous à propos de votre participation à cette promotion et pour toute autre fin à laquelle vous avez donné votre accord.",[],[],{"sys":"2766"},"591Q8UWa3LTGLe1eoL0h54","2020-10-29T15:56:14.312Z","2025-01-21T14:03:47.505Z",{"sys":"2767"},{"sys":"2768"},"PD - faq - hangtagHowLongDoIHaveToClaimMyPrize","Quel est le délai dont je dispose pour réclamer mon prix?","Les gagnantes doivent réclamer leur prix dans les 180 jours. À défaut, leur participation est annulée.",[],[],{"sys":"2769"},"6NW0lcmAkWUb9cCRWR8dB3","2020-10-29T15:56:14.351Z","2025-01-21T14:04:06.780Z",{"sys":"2770"},{"sys":"2771"},"PD - faq - hangtagHowWillIKnowWheterIHaveWon","Comment savoir si j'ai gagné ?","Seules les gagnantes recevront une confirmation, expédiée par e-mail. Si vous faites partie des gagnantes, vous recevrez un e-mail contenant votre chèque-cadeau.",[],[],{"sys":"2772"},"7etu8VvF1rqEO87DORQPaZ","2020-10-29T15:56:09.620Z","2025-04-22T11:45:07.439Z",{"sys":"2773"},{"sys":"2774"},"PD - faq - hangtagWhatShouldIDoIfIWonBriefs","Que dois-je faire si j'ai gagné un ensemble ou un slip?","Si vous recevez un e-mail vous annonçant que vous avez gagné, vous devrez choisir la boutique où vous irez retirer votre prix.\nUn e-mail vous sera alors envoyé pour confirmation, accompagné d'un chèque-cadeau pour votre prix. Simultanément, le magasin de votre choix est averti de votre venue. Votre chèque-cadeau est valable 6 mois à compter de la réception, uniquement dans le magasin que vous avez choisi.",[],[],{"sys":"2775"},"SYS3sjpraomzIHrRPJIlQ","2020-10-29T15:56:14.429Z","2025-01-21T14:05:23.772Z",{"sys":"2776"},{"sys":"2777"},"PD - faq - hangtagWhatSetsCanIChoose","Quel ensemble puis-je choisir avec mon chèque-cadeau?","Si vous avez remporté un chèque-cadeau pour un ensemble complet, vous pouvez faire votre choix dans les mêmes collections, pour une valeur de 125 euros.\nLa réponse à votre question ne s'y trouve pas? Veuillez alors nous contacter au marketing@vandevelde.eu.",[],[],{"sys":"2778"},"3akQnx0pwrSn3e8RFx528i","2025-04-01T09:50:54.487Z","2025-04-17T14:32:02.005Z",{"sys":"2779"},{"sys":"2780"},"PD - returnsAndRefunds - Canada","Vous pouvez retourner votre commande sans frais dans les 28 jours suivant la date de livraison dans la mesure où les articles n’auront été ni lavés, ni portés ni altérés en aucune façon. Les articles doivent être dans leur état d’origine avec l’étiquette encore attachée.\n\nVeuillez noter que les articles achetés en boutique doivent être rapportés dans leur boutique d’origine. Nous ne sommes pas en mesure de traiter le retour de ces articles dans notre entrepôt central.\n\n### Veuillez suivre les instructions de retour suivantes :\n1. Veuillez retourner les articles dans le carton d’origine. Si vous n’avez plus le carton, veuillez utiliser un emballage approprié au transport de retour.\n2. Enregistrez votre retour en [utilisant le lien suivant](https://www.primadonna.com/fr-ca/return-request). Si vous avez un compte en ligne, vous pouvez également enregistrer votre retour au moyen de votre compte. Pour annuler une commande, veuillez [contacter le service client](https://www.primadonna.com/fr-ca/contact).\n3. Placez l’étiquette de retour prépayé sur l’emballage de retour. L’étiquette vous a été expédiée avec votre commande. Si vous l’avez perdue ou ne l’avez pas reçue, veuillez contacter contactfr@primadonna.com pour recevoir une nouvelle étiquette.\n4. Pour un retour gratuit, déposez votre paquet dans un point UPS. Pour trouver le point UPS le plus proche, consultez [www.ups.com/dropoff](https://www.ups.com/dropoff).\n\n### Remboursement\n1. La réception, le traitement et le remboursement effectif peuvent prendre jusqu’à 14 jours ouvrés.\n2. Si, lors de l’achat, vous avez bénéficié d’une réduction sur le montant total de la commande, cette réduction sera prise en compte et le montant réel sera remboursé.\n3. Les remboursements seront effectués sous la forme du paiement initial.\n4. Malheureusement, il nous est impossible d’échanger ou de réparer les articles.",[],[],{"sys":"2781"},"1IK5b6KYcp9IzKjRyEDd8A","2025-04-01T09:55:26.618Z","2025-05-05T08:23:58.683Z",{"sys":"2782"},{"sys":"2783"},"PD - shippingAndDelivery - Canada","Toutes les commandes passées au Canada sont livrées par UPS.Dès que votre commande est prête à être expédiée, vous recevez un courriel de confirmation d'expédition.Cet e-mail contient un lien de suivi UPS, où vous pouvez trouver votre numéro de suivi et suivre l'état de votre commande.Il peut s'écouler jusqu'à 24 heures après la réception de votre lien de suivi avant que les données ne soient disponibles.\n\nSi vous égarez votre courriel de confirmation d'expédition, veuillez envoyer un courriel à contactfr@primadonna.com pour obtenir de l'aide.\n\n### Frais de livraison\nNous demandons des frais de livraison de 18 $ CAD. La livraison est gratuite pour les commandes supérieures à 150 $ CAD.\n\n### Délai de livraison\nLe délai de livraison normal est de 4-5 jours ouvrables. Veuillez prévoir un délai de livraison plus long pendant les soldes et les périodes de vacances.\n\n### Destinations de livraison\nLivraison uniquement aux États-Unis continentaux, en Alaska et à Hawaï.Veuillez noter que nous ne livrons pas aux boîtes postales, mais uniquement aux particuliers ou aux entreprises disposant d'un nom de contact individuel.Si vous expédiez vers un territoire américain ou une base militaire, veuillez contacter le service clientèle à l'adresse contactus@primadonna.com pour convenir d'autres options d'expédition.\n\n### Livraison à domicile\nNombre de tentatives :1\nSi vous n'êtes pas chez vous lors de la première tentative de livraison UPS, vous recevrez un InfoNotice® UPS contenant des détails supplémentaires sur la façon de recevoir votre colis.Veuillez suivre les instructions de l'InfoNotice® pour reprogrammer la livraison.\n\n### Livraison à l'adresse professionnelle\nNombre de tentatives :3\nAprès la première tentative de livraison infructueuse à une adresse professionnelle, UPS effectuera une deuxième et une troisième tentative les jours suivants.Après trois tentatives de livraison infructueuses, votre colis sera automatiquement renvoyé à Marie Jo - il ne sera pas déposé dans un centre UPS.\n\n### Jours de livraison\nDu lundi au vendredi\n\n### Coordonnées d'UPS\nService clientèle\n1-800-742-5877\n(1-800-PICK-UPS®)\n(Les tarifs locaux s'appliquent et les frais de téléphone mobile peuvent varier)\nCourriel :__\ncustomer.service@ups.com\n\n## Ajuster ou annuler une commande\nNous mettons tout en œuvre pour expédier votre commande le plus rapidement possible.Par conséquent, le délai dans lequel une commande peut encore être modifiée ou annulée est très court.Veuillez [contacter notre service clientèle] (https://www.mariejo.com/fr-ca/contact) pour vérifier si votre commande peut encore être modifiée ou annulée.",[],[],{"sys":"2784"},"4GktjZi1IwCnSGUQREY6gi","2025-04-01T09:59:11.607Z",{"sys":"2785"},{"sys":"2786"},"PD - faq - Order - Adjust Or Cancel (Canada)","Nous nous efforçons d'expédier votre commande dans les meilleurs délais. Il n'est donc plus possible de modifier ou d'annuler une commande. Si vous avez commandé un article incorrect, nous vous recommandons de passer une nouvelle commande et de renvoyer la commande en cours. Votre adresse de livraison est erronée ? Dans ce cas, il est encore possible de la modifier, à condition que votre commande n'ait pas encore été expédiée. Veuillez contacter notre [service clientèle](https://www.primadonna.com/fr-ca/contact) dans les plus brefs délais.",[],[],{"sys":"2787"},"2pWr7LZu3GBys0pkmWcpS1","2025-04-01T10:08:30.771Z","2025-04-25T13:35:02.524Z",{"sys":"2788"},{"sys":"2789"}," faq - payments - whatPaymentMethodsDoYouAccept ( Canada )","Ce site Internet accepte les moyen de paiement suivants\n- Visa\n- MasterCard\n\nLa disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\n\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\n\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",[],[],{"sys":"2790"},"2yKlJQnHrHQqTudnLbjqtf","2025-04-25T13:38:33.883Z","2025-04-25T13:39:43.159Z",{"sys":"2791"},{"sys":"2792"},"PD - FAQ - HangtagHowCanIParticipate - CA","À l'achat d'un soutien-gorge Primadonna et Primadonna Twist ou d'un slip, vous avez la possibilité de gagner un chèque-cadeau lingerie.\n- Enlevez l'étiquette volante du slip ou soutien-gorge\n- Ouvrez-la pour y trouver votre code unique\n- Rendez-vous sur le [page hangtag](https://www.primadonna.com/fr-ca/hangtag).\n- Entrez le code unique, répondez à la question du concours, à la question subsidiaire et complétez vos données\n- Chaque mois, les heureuses gagnantes seront averties par e-mail",[],[],{"sys":"2793"},"5S1UhqyTUIvm7SJdFMXkh7","2025-04-25T13:42:37.147Z",{"sys":"2794"},{"sys":"2795"},"PD - FAQ - HangtagWhatShouldIDoIfIHaveWonAVoucher CA/PT","Que dois-je faire si j’ai gagné un bon de lingerie ?","Si vous recevez un e-mail vous informant que vous êtes gagnant·e, vous devez sélectionner la boutique où vous souhaitez retirer votre prix. Une fois cette étape complétée, vous recevrez un autre e-mail contenant votre bon. La boutique choisie sera également informée.\nVotre bon de lingerie est valable pendant 6 mois dans la boutique sélectionnée. Il ne peut pas être utilisé ailleurs. Veuillez noter que le bon de lingerie n’est pas valable sur notre site web.",[],[],{"sys":"2796"},"4rcNKcTSj0ebw0pjBPScms","2025-04-25T13:45:11.013Z",{"sys":"2797"},{"sys":"2798"},"PD - FAQ - HangtagWhatItemsCanIChoose PD/CA","Quels articles puis-je choisir lorsque j'utilise mon bon ? ","Le bon de lingerie peut être utilisé sur l’ensemble de notre collection à prix plein.\nSi vous ne trouvez pas de réponse à votre question spécifique, vous pouvez nous contacter à l’adresse suivante : marketing@vandevelde.eu.",[],[],{"sys":"2799"},"7c3gl7Q4DvsuWEEGxrG5Md","2022-05-30T09:35:32.952Z",{"sys":"2800"},{"sys":"2801"},"BRANDS - Shipping&Delivery (BE Only) - Welke bezorgopties zijn er?","Quelles sont les options de livraison ?","Vous pouvez uniquement faire livrer votre commande à votre domicile ou à votre entreprise. Dès que votre commande est expédiée, vous recevez un e-mail de Bpost dans lequel vous pouvez encore modifier vos préférences de livraison. Vous pouvez par exemple demander de livrer le colis dans un endroit sûr autour de la maison ou chez un voisin, dans un bureau de poste, dans un point de collecte ou dans un distributeur automatique de colis. Si vous utilisez l’application de Bpost, vous pouvez également communiquer vos préférences via l’application.",[],[],{"sys":"2802"},"5mPxQgOGcWagnOa4CCZRNn","2022-05-30T09:37:34.198Z","2025-02-11T10:44:02.106Z",{"sys":"2803"},{"sys":"2804"},"BRANDS - Shipping&Delivery (BE Only) - Moet ik verzendkosten betalen?","Dois-je payer des frais d’expédition ?","Nous chargeons un frais d’expédition de 4.50 euros pour les commandes inférieures à 90 euros. Toutes les commandes supérieures à 90 euros sont livrées gratuitement.",[],[],{"sys":"2805"},"6YTStuQN0W8ECaMOxU2Edg","2022-05-30T09:38:49.844Z","2024-07-31T09:49:59.608Z",{"sys":"2806"},{"sys":"2807"},"BRANDS - Shipping&Delivery (BE Only) - Wat is jullie levertijd?","Quel est le délai de livraison ?","Notre délai de livraison standard est de 3 jours ouvrables. Bpost livre les colis du lundi au vendredi. \n\nVeuillez tenir compte des délais de livraison plus longs pendant les vacances et les périodes de soldes. Nous faisons tout ce qui est en notre pouvoir pour garantir une livraison sans problème.",[],[],{"sys":"2808"},"5PLtKrkZ1sVckRvesRa7M9","2022-05-30T09:41:19.412Z","2024-07-31T09:51:32.849Z",{"sys":"2809"},{"sys":"2810"},"BRANDS - Shipping&Delivery (BE Only) - Levert Bpost ook in het weekend?","Est-ce que Bpost livre aussi pendant le week-end ?","Bpost ne livre pas pendant le week-end, les livraisons sont de lundi au vendredi.",[],[],{"sys":"2811"},"7IDHyuwCl6oSsxIVEQoQht","2022-05-30T09:42:29.146Z",{"sys":"2812"},{"sys":"2813"},"BRANDS - Shipping&Delivery (BE Only) - Hoeveel afleverpogingen doet Bpost?","Combien de tentatives de livraison fait Bpost ?","Bpost fera une seule tentative de livraison à l'adresse de livraison que vous avez indiquée. Bpost vous informera par e-mail à l'avance du moment de la livraison. Si vous avez manqué le coursier, Bpost vous informera par e-mail du lieu de livraison de votre colis.",[],[],{"sys":"2814"},"22SVLjARrxFvOzEzPEctO5","2022-05-30T09:43:31.994Z",{"sys":"2815"},{"sys":"2816"},"BRANDS - Shipping&Delivery (BE Only) - Hoeveel tijd heb ik om mijn pakje op te halen in een postkantoor, afhaalpunt of pakjesautomaat?","Combien de temps ai-je pour retirer mon colis dans un bureau de poste/point de collecte/distributeur automatique de colis ?","Vous disposez de 14 jours pour retirer votre colis dans un bureau de poste ou un point de collecte et de 5 jours dans un distributeur automatique de colis.",[],[],{"sys":"2817"},"iQ73qfO7tQHX6FGbooUFX","2022-05-30T09:44:24.853Z","2024-07-31T09:52:23.499Z",{"sys":"2818"},{"sys":"2819"},"BRANDS - Shipping&Delivery (BE Only) - Wat moet ik doen als ik opmerk dat mijn zending naar een fout adres onderweg is?","Que dois-je faire si je constate que mon colis est envoyé à une mauvaise adresse ?","Une adresse erronée ne peut plus être modifiée. Nous vous conseillons en ce cas de contacter Bpost pour indiquer une autre préférence de livraison (lieu sûr autour de la maison, voisin, bureau de poste, point de collecte ou distributeur automatique de colis)",[],[],{"sys":"2820"},"1qy4fX3wqCGVEzF4o2tUYk","2022-05-30T10:27:46.797Z",{"sys":"2821"},{"sys":"2822"},"PD - Shipping&Delivery (BE Only) - Wat moet ik doen als mijn zending beschadigd geraakte en er een of meerdere artikelen ontbreken?","Que dois-je faire si mon colis est endommagé et si il manque un ou plusieurs articles ?","Bpost met tout en œuvre pour livrer votre commande en parfait état. Si, pour une raison quelconque, votre colis a été endommagé et qu'il manque un ou plusieurs articles, veuillez contacter immédiatement [notre service client](https://www.primadonna.com/fr-be/contact \"notre service client fr-be\"). Nous ouvrirons alors un dossier auprès de Bpost et vous proposerons une solution adéquate (remplacement gratuit ou remboursement).",[],[],{"sys":"2823"},"3BOs4QGcyWqbTI8Yg69tRG","2022-05-30T10:31:28.083Z","2022-11-21T09:02:11.779Z",{"sys":"2824"},{"sys":"2825"},"PD - Shipping&Delivery (BE Only) - Kan ik mijn bestelling nog aanpassen of annuleren?","Puis-je encore annuler ma commande ?","Nous nous efforçons d'expédier votre commande le plus rapidement possible. Par conséquent, le délai dans lequel une commande peut encore être adaptée ou annulée est très court. Veuillez contacter [notre service clientèle](https://www.primadonna.com/fr-be/contact) pour vérifier si votre commande peut encore être ajustée ou annulée. Veuillez noter que cela n'est peut-être plus possible. Dans ce cas, vous pouvez renvoyer votre commande sans frais après l'avoir reçue.",[],[],{"sys":"2826"},"9iz9W4MZQuHnX0PYehOcY","2022-05-30T10:33:39.065Z",{"sys":"2827"},{"sys":"2828"},"PD - Shipping&Delivery (BE Only) - Leveren jullie ook naar andere landen dan België?","Livrez-vous dans d’autres pays que la Belgique ?","Nous expédions dans les pays suivants : Belgique, Pays-Bas, Luxembourg, Allemagne, Autriche, France, Espagne, Italie, Portugal, Grèce, Grande-Bretagne, Irlande, Estonie, Lettonie, Lituanie, Finlande, Slovénie, Slovaquie et États-Unis.\n\nVeuillez sélectionner le pays de destination sur [primadonna.com](https://www.primadonna.com/ \"primadonna.com\") \nIl n'est pas possible d'expédier des produits du site belge vers d'autres pays. Veuillez noter que les frais d'expédition et les délais de livraison peuvent varier selon les pays.",[],[],{"sys":"2829"},"7s9uP5oeeCnJiOapvJS2VI","2020-11-05T13:58:12.016Z","2024-01-22T15:51:35.746Z",{"sys":"2830"},{"sys":"2831"},"PD - returnsAndRefunds - beOnly","Retour et remboursement","Vous pouvez retourner votre commande gratuitement dans les 14 jours suivant la date de livraison. Les articles retournés doivent être dans leur état d'origine, avec les étiquettes d'origine encore présentes. Cela signifie que les articles doivent être non portés, non lavés et inchangés.\n\nLes articles achetés dans une boutique ou sur un site web autre que le nôtre doivent être renvoyés à la boutique ou au site web en question. Il nous est impossible de traiter ces retours. Nous n'acceptons que les retours d'articles achetés sur notre boutique en ligne.\n\n### Veuillez suivre les instructions de retour suivantes :\n1.\tRetournez les articles dans leur emballage d'origine. Si vous ne l'avez plus, veillez à utiliser un emballage approprié pour éviter tout dommage pendant le transport.\n2.\tEnregistrez votre retour en utilisant [le lien suivant](https://www.primadonna.com/fr-be/return-request). Vous aurez besoin de votre numéro de commande pour enregistrer votre retour. Ce numéro commence par P et se trouve dans la confirmation de commande et la confirmation d'expédition que nous vous avons envoyées par e-mail. Si vous avez créé un compte en ligne, vous pouvez également enregistrer votre retour dans votre compte.\n3.\tVeuillez coller l’étiquette de retour que vous avez reçue avec votre commande sur l’emballage. Si vous avez perdu l'étiquette de retour ou si vous ne l'avez pas reçue, veuillez contacter [notre service client](https://www.primadonna.com/fr-be/contact \"notre service client\") et nous vous enverrons une nouvelle étiquette par courriel dans les meilleurs délais.\n4.\tRemettez votre colis au service de messagerie indiqué sur l'étiquette de retour. Si vous avez encore une étiquette de retour UPS, vous pouvez trouver la liste des points de collecte UPS les plus proches [ici](https://www.ups.com/dropoff/?loc=fr_BE \"UPS dropoff points\"). Si vous avez une étiquette de retour Bpost, [voici](https://www.bpost.be/fr/points-de-vente) la liste des points de collecte.\n\n### Remboursement\n- La réception, le traitement et le remboursement effectif peuvent prendre jusqu’à 7-14 jours ouvrés. Le remboursement sera effectué via le mode de paiement initial de la commande. Vous recevrez un e-mail de confirmation dès que nous aurons traité votre retour.\n- Si, lors de l’achat, vous avez bénéficié d’une réduction sur le montant total de la commande, cette réduction sera prise en compte et le montant réel sera remboursé.\n- Si vous avez payé avec un bon d'achat, vous recevrez un nouveau bon d'achat correspondant à la valeur de l'article retourné.\n- Il n'est pas possible d'échanger des articles contre une autre taille/couleur ou un autre modèle. Veuillez passer une nouvelle commande pour recevoir l'article souhaité.\n",[],[],{"sys":"2832"},"1LTIeLL9AJ26JlS77V4Tmb","2021-09-24T11:25:29.610Z","2022-02-08T12:55:03.340Z",{"sys":"2833"},{"sys":"2834"},"PD - FAQ - Order - Cancel (Be Only)","Puis-je annuler ma commande? ","Pour annuler une commande, veuillez [contacter le service client](https://www.primadonna.com/fr-be/contact).",[],[],{"sys":"2835"},"yCiWDKNzvJA6b2kBSWUxo","2022-02-03T16:24:00.274Z","2024-07-11T09:01:57.877Z",{"sys":"2836"},{"sys":"2837"},"faq - whatPaymentMethodsDoYouAccept BE","Ce site accepte les méthodes de paiement suivantes :\n- Carte de crédit (Visa, MasterCard)\n- Maestro (carte bancaire)\n- PayPal\n- Google Pay\n- Apple Pay\n\nla disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\n\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\n\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",[],[],{"sys":"2838"},"3p2rbtSezC5JgkXToiHnFK","2020-11-12T10:14:50.369Z",{"sys":"2839"},{"sys":"2840"},"PD - faq - hangtagHowCanIEnter - beOnly","À l'achat d'un soutien-gorge PrimaDonna et PrimaDonna Twist ou d'un slip, vous avez la possibilité de gagner un chèque-cadeau lingerie.\n- Enlevez l'étiquette volante du slip ou soutien-gorge\n- Ouvrez-la pour y trouver votre code unique\n- Rendez-vous sur [notre page hangtag](https://www.primadonna.com/fr-be/hangtag).\n- Entrez le code unique, répondez à la question du concours, à la question subsidiaire et complétez vos données\n- Chaque mois, les heureuses gagnantes seront averties par e-mail",[],[],{"sys":"2841"},"242m6mexrJWPUazCWAxDhH","2020-11-20T13:36:48.294Z","2022-10-05T11:47:19.699Z",{"sys":"2842"},{"sys":"2843"},"PD - faq - hangtagPersonalDetailsProtection - beOnly","Oui. Vos coordonnées seront traitées et stockées conformément à notre [politique de confidentialité](http://primadonna.com/fr-be/privacy-policy \"PrimaDonna privacy policy\"). Elles seront utilisées exclusivement pour prendre contact avec vous à propos de votre participation à cette promotion et pour toute autre fin à laquelle vous avez donné votre accord.",[],[],{"sys":"2844"},"4TjKN0WV3x34JVK8IL2cYd","2025-04-07T14:12:11.509Z","2025-04-22T09:56:57.325Z",{"sys":"2845"},{"sys":"2846"},"PD - returnsAndRefunds - PT","Returns and refunds","We are keen on providing a carefree shopping experience, and therefore offers an easy return policy. You may return your order __free of charge__ within __14 days from the date of delivery__, provided that returned items are unwashed, unworn and unaltered in any way. Items must be in their original condition with the tags attached.\n\nPlease note that items purchased in-store should be returned to the store of purchase. It is currently not possible to process these purchases from our central warehouse.\n\n### Please follow these instructions when returning items:\n\n1. Please return the items in the original shipping box. If you don’t have the original shipping box, please make sure that __the packaging is appropriate__ to avoid damages during transport.\n2. __Register your return via [this link]__(https://www.primadonna.com/en-pt/return-request \"Return request\"). If you have an online account, you can also register a return through your account.\n3. Affix the __pre-paid return shipping label__ that was included with your delivery on the return package. If you have lost or did not receive a return shipping label, please contact us at __contacten@primadonna.com__ to receive a new label.\n4. Drop off your return at a __DHL service point__. You can locate your nearest service point through [this link](https://www.dhl.com/global-en/home/our-divisions/ecommerce/europe/dhl-finder.html). \n\n### Reimbursement\n\n1. It can take up to 14 business days for Primadonna to receive, process and refund your returned merchandise and for your account to be credited.\n2. If at the time of purchase you received a discount on the full order, this will be taken into account and the actual amount paid will be refunded.\n3. Refunds will be made to the original form of payment. \n4. Unfortunately, it is currently not possible to exchange or repair items. Please place a new order to receive a different size or style.",[],[],{"sys":"2847"},"4ncxpmkQ25peprIT6AaQqi","2025-04-07T14:14:30.899Z","2025-04-22T09:44:25.178Z",{"sys":"2848"},{"sys":"2849"},"PD - shippingAndDelivery - PT","Shipping and delivery","All orders are delivered by our delivery partner __DHL__. Orders usually ship on the next working day (weekends excluded). You will receive a shipping confirmation email once your order has been handed over to DHL. This email includes a DHL tracking link, so that you can follow the shipment's progress. Please note that it may take up to 24 hours upon receiving the tracking link before data becomes available.\n\nIf you have not received or deleted your shipment confirmation email, please email contacten@primadonna.com for assistance.\n\n### Delivery costs\nWe offer a free delivery on orders over €75. For orders with a lower value, we charge a €4,95 delivery cost.\n\n### Delivery time\nOur standard delivery time is 5 to 7 business days (Monday to Friday). \nPlease expect a longer shipping time frame during sales and holiday periods.\n\n| Country | Delivery time |\n| ---------- | ---------- |\n| Portugal | 5-7 business days |\n\n### Delivery to your home or business address\nYou can choose either your home or business address as the delivery address.\nAfter an unsuccessful delivery attempt, you will receive a notification. \nYou will then have the following delivery options:\n-\tRedelivery of your parcel to the originally specified address\n-\tDelivery to another address\n-\tDelivery to a DHL service point of your choice\n\nYou usually have __14 days to pick up your parcel__ from a pick-up point, unless stated otherwise on the tracking page. After that, the parcel will be returned to the sender.\n\n### Delivery areas\nSome postcodes are excluded from delivery. If your postcode is not being accepted at checkout, this usually means that we do not deliver to your area yet. When in doubt, you can always contact contacten@primadonna.com for assistance. \n\n## Adjust or cancel order\nWe make every effort to ship your order as quickly as possible. It is therefore not possible for us to change or cancel an order. We recommend that you return your current order as per our instructions and place a new order.",[],[],{"sys":"2850"},"5FgLtqd67KaDCJ9NHoCniX","2025-04-07T14:33:45.669Z","2025-04-14T18:49:57.713Z",{"sys":"2851"},{"sys":"2852"},"PD - FAQ - Order - Adjust Or Cancel - PT","Can I still adjust or cancel my order?","We make every effort to ship your order as quickly as possible. Therefore, the time frame in which an order can still be adjusted or cancelled is very short. Please [contact our customer service](https://www.primadonna.com/en-pt/contact) to check whether your order can still be adjusted or cancelled. Please note that this may no longer be possible. In that case, you can return your order free of charge after receiving it.",[],[],{"sys":"2853"},"6mMhVlW6JiN25ySmZ0kPJd","2025-04-07T14:35:34.660Z",{"sys":"2854"},{"sys":"2855"},"faq - whatPaymentMethodsDoYouAccept - PT ","What payment methods do you accept?","This website accepts following payment methods\n- Credit and debit cards: VISA -Mastercard- Apple Pay- Google Pay\n- PayPal\n\nThe availability of specific payment methods may depend upon the value of your order.\n\nWhen you choose to pay by Credit or Debit Card, you agree that we will perform a credit check prior to authorising this payment method.\n\nThis Website partners with a first class Payment Service Provider, guaranteeing both secure online payment safety and protection against fraud attempts.",[],[],{"sys":"2856"},"4OkRy0ZXxZ4H0aKpqRx4lP","2025-04-14T19:39:07.950Z","2025-04-24T15:43:27.429Z",{"sys":"2857"},{"sys":"2858"},"PD - faq - hangtagHowCanIEnter - PT","À l'achat d'un soutien-gorge Primadonna et Primadonna Twist ou d'un slip, vous avez la possibilité de gagner un chèque-cadeau lingerie.\n- Enlevez l'étiquette volante du slip ou soutien-gorge\n- Ouvrez-la pour y trouver votre code unique\n- Rendez-vous sur le [page hangtag](https://www.primadonna.com/fr-fr/hangtag).\n- Entrez le code unique, répondez à la question du concours, à la question subsidiaire et complétez vos données\n- Chaque mois, les heureuses gagnantes seront averties par e-mail",[],[],{"sys":"2859"},"6DfbQKmVJEUDanYCYXZ2lG","2022-02-03T16:57:48.646Z","2024-04-03T08:08:46.541Z",{"sys":"2860"},{"sys":"2861"},"PD - returnsAndRefunds - EN-EU","We are keen on providing a carefree shopping experience, and therefore offers an easy return policy. You may return your order free of charge __within 14 days__ from the date of delivery, provided that returned items are unwashed, unworn and unaltered in any way. Items must be in their original condition with the tags attached.\n\nPlease note that items purchased in-store should be returned to the store of purchase. It is currently not possible to process these purchases from our central warehouse.\n\n### Please follow these instructions when returning items:\n1. Please return the items in the original shipping box. If you don’t have the original shipping box, please make sure that the packaging is appropriate to avoid damages during transport.\n2. Register your return via [this link](https://www.primadonna.com/en/return-request \"Return request\"). If you have an online account, you can also register a return through your account. For order cancelation, please [contact customer service](https://www.primadonna.com/en/contact).\n3. Affix the pre-paid return shipping label on the return package, the return label is included with your initial order. If you have lost or did not receive the return shipping label, please contact PrimaDonna at contacten@primadonna.com to receive a new label, the return label is included with your initial order.\n4. For free returns, please drop off your package at a DHL drop-off location. You can find your nearest DHL service point [on the DHL website](https://www.dhl.com/global-en/home/our-divisions/ecommerce/europe/dhl-finder.html). For Spanish users this should be at a UPS drop off location. You can find your nearest UPS location online at [www.ups.com/dropoff](https://www.ups.com/dropoff).\n\n### Reimbursement\n1. It can take up to 14 business days for PrimaDonna to receive, process and refund your returned merchandise and for your account to be credited.\n2. If at the time of purchase you received a discount on the full order, this will be taken into account and the actual amount paid will be refunded.\n3. Refunds will be made to the original form of payment. \n4. Unfortunately, it is currently not possible to exchange or repair items.",[],[],{"sys":"2862"},"4d4aq50otiqBdUEFkMwlYx","2022-02-03T16:55:56.206Z","2024-04-22T18:50:13.803Z",{"sys":"2863"},{"sys":"2864"},"PD - shippingAndDelivery - EN-EU + FI","All orders are delivered __via DHL__. As soon as your order is ready to be shipped, you will receive a shipment confirmation email. This email includes a DHL tracking link, where you can find your tracking number and follow the status of your order. It may take up to 24 hours upon receiving your tracking link before data becomes available.\n\nIf you misplace your shipment confirmation email, please email contacten@primadonna.com for assistance.\n\n### Delivery costs\nWe ask for a 7,95 euro delivery cost. The delivery is free for orders over 150 euro.\n\n### Delivery time\nYou can find the delivery time per country underneath. Please expect a longer shipping time frame during sales and holiday periods.\n\n| Country | Delivery time |\n| ---------- | ---------- |\n| Austria | 3-5 business days |\n| Estonia | 4-6 business days |\n| Finland | 5-7 business days |\n| Greece | 6-8 business days |\n| Ireland | 4-6 business days |\n| Italy | 4-6 business days |\n| Latvia | 4-6 business days |\n| Lithuania | 4-6 business days |\n| Luxembourg | 2-4 business days |\n| Portugal | 5-7 business days |\n| Slovenia | 3-5 business days |\n| Slovakia | 3-5 business days |\n| Spain | 4-6 business days |\n\n### Delivery to your home or business address\nYou can choose either your home or business address as the delivery address.\nAfter an unsuccessful delivery attempt, you will receive a notification. \nYou will then have the following delivery options:\n-\tRedelivery of your parcel to the originally specified address\n-\tDelivery to another address\n-\tDelivery to a DHL service point of your choice\n\nPlease note that for __Estonia, Finland, Latvia & Lithuania__, orders are delivered directly to a DHL service point. \n\n### Delivery days\nMonday - Friday\n\n## Adjust or cancel order\nWe make every effort to ship your order as quickly as possible. Therefore, the time frame in which an order can still be adjusted or cancelled is very short. Please [contact our customer service](https://www.primadonna.com/en/contact) to check whether your order can still be adjusted or cancelled. Please note that this may no longer be possible. In that case, you can return your order free of charge after receiving it.",[],[],{"sys":"2865"},"1g9jDX3uWcO5vOIWPY6EWk","2022-02-03T16:58:33.931Z","2025-01-13T13:36:25.207Z",{"sys":"2866"},{"sys":"2867"},"PD - FAQ - Order - Adjust Or Cancel - EN-EU","We make every effort to ship your order as quickly as possible. Therefore, the time frame in which an order can still be adjusted or cancelled is very short. Please [contact our customer service](https://www.primadonna.com/en/contact) to check whether your order can still be adjusted or cancelled. Please note that this may no longer be possible. In that case, you can return your order free of charge after receiving it.",[],[],{"sys":"2868"},"2RCzt4n8c4KT5UXqMQORGw","2022-02-03T16:43:41.258Z","2022-02-08T12:21:04.587Z",{"sys":"2869"},{"sys":"2870"},"faq - whatPaymentMethodsDoYouAccept EN-EU","This website accepts following payment methods\n- Credit and debit cards: Visa, MasterCard, Maestro, Discover, Diners Club and American Express\n- PayPal\n\nThe availability of specific payment methods may depend upon the value of your order.\n\nWhen you choose to pay by Credit or Debit Card, you agree that we will perform a credit check prior to authorising this payment method.\n\nThis Website partners with a first class Payment Service Provider, guaranteeing both secure online payment safety and protection against fraud attempts.",[],[],{"sys":"2871"},"51cGjbOwlSz6o2pNYUy3Tz","2025-04-24T13:46:21.979Z","2025-04-24T13:53:41.169Z",{"sys":"2872"},{"sys":"2873"},"PD - faq - hangtagHowCanIEnter - EU",[],[],{"sys":"2874"},"6RGTyDmaN9cumockTohkEv","2022-06-08T07:18:21.120Z","2024-01-22T15:52:30.569Z",{"sys":"2875"},{"sys":"2876"},"PD - returnsAndRefunds - EN-FI","We are keen on providing a carefree shopping experience, and therefore offers an easy return policy. You may return your order free of charge __within 14 days__ from the date of delivery, provided that returned items are unwashed, unworn and unaltered in any way. Items must be in their original condition with the tags attached.\n\nPlease note that items purchased in-store should be returned to the store of purchase. It is currently not possible to process these purchases from our central warehouse.\n\n### Please follow these instructions when returning items:\n1. Please return the items in the original shipping box. If you don’t have the original shipping box, please make sure that the packaging is appropriate to avoid damages during transport.\n2. Register your return via [this link](https://www.primadonna.com/en-fi/return-request \"Return request\"). If you have an online account, you can also register a return through your account. For order cancelation, please [contact customer service](https://www.primadonna.com/en-fi/contact).\n3. Affix the pre-paid return shipping label on the return package, the return label is included with your initial order. If you have lost or did not receive the return shipping label, please contact PrimaDonna at contacten@primadonna.com to receive a new label, the return label is included with your initial order.\n4. For free returns, drop your package off at a DHL drop off location. You can [find your nearest DHL service point](https://locator.dhl.com/).\n\n### Reimbursement\n1. It can take up to 14 business days for PrimaDonna to receive, process and refund your returned merchandise and for your account to be credited.\n2. If at the time of purchase you received a discount on the full order, this will be taken into account and the actual amount paid will be refunded.\n3. Refunds will be made to the original form of payment. \n4. Unfortunately, it is currently not possible to exchange or repair items.",[],[],{"sys":"2877"},"4qLVfip4Yal1SmVSHSDEcj","2024-04-30T15:32:22.021Z",{"sys":"2878"},{"sys":"2879"},"PD - returnsAndRefunds - DEAT",[],[],{"sys":"2880"},"2ejSHMdrQbvC7DhearvmGD","2024-04-22T18:59:25.427Z","2024-10-21T13:45:43.428Z",{"sys":"2881"},{"sys":"2882"},"PD - shippingAndDelivery - DE-AT","Nous traitons votre commande dès réception et la transmettons ensuite à UPS pour livraison. Les jours de livraison sont du lundi au vendredi. Une fois la commande expédiée, nous vous envoyons une confirmation d’envoi vous indiquant le lien de suivi de UPS de votre commande.\n\n## Délai de livraison en France continentale\nDélai de traitement : 1 jour ouvré Livraison : 3-4 jours ouvrés Délai total : 3-4 jours ouvrés\nVeuillez prévoir des délais de livraison plus longs pendant les périodes de vacances et de soldes.\n\n## Livraison gratuite pour les commandes de plus de 100 euros\nNous expédions les commandes de plus de 100 euros gratuitement. Pour les commandes inférieures à 100 euros, nous facturons 4,50 euros de frais d’expédition. \n\n## Tentatives de livraison\nAprès la première tentative de livraison sans succès à une adresse privée, votre paquet sera automatiquement redirigé vers le point d’accès UPS le plus proche. UPS laissera un avis InfoNotice indiquant l’adresse et les horaires d’ouverture du point d’accès UPS où vous pourrez récupérer votre paquet dans les 10 jours calendaires suivants sur présentation de l’avis InfoNotice ou du numéro de suivi et d’une pièce d’identité en cours de validité. \n\n## Ajuster ou annuler la commande\nPour annuler une commande, veuillez [contacter notre service clientèle](https://www.primadonna.com/fr-fr/contact)",[],[],{"sys":"2883"},"6Pz5PpR3ACfyLQY6Tfcxls","2024-10-15T14:01:07.551Z","2024-10-17T10:24:09.148Z",{"sys":"2884"},{"sys":"2885"},"PD - returnsAndRefunds - LU","Vous pouvez retourner votre commande sans frais dans les 14 jours suivant la date de livraison dans la mesure où les articles n’auront été ni lavés, ni portés ni altérés en aucune façon. Les articles doivent être dans leur état d’origine avec l’étiquette encore attachée.\n\nVeuillez noter que les articles achetés en boutique doivent être rapportés dans leur boutique d’origine. Nous ne sommes pas en mesure de traiter le retour de ces articles dans notre entrepôt central.\n\n### Veuillez suivre les instructions de retour suivantes :\n1. Veuillez retourner les articles dans le carton d’origine. Si vous n’avez plus le carton, veuillez utiliser un emballage approprié au transport de retour.\n2. Enregistrez votre retour en [utilisant le lien suivant](https://www.primadonna.com/fr-lu/return-request). Si vous avez un compte en ligne, vous pouvez également enregistrer votre retour au moyen de votre compte. Pour annuler une commande, veuillez [contacter le service client](https://www.primadonna.com/fr-lu/contact).\n3. Placez l’étiquette de retour prépayé sur l’emballage de retour. L’étiquette vous a été expédiée avec votre commande. Si vous l’avez perdue ou ne l’avez pas reçue, veuillez contacter contactfr@primadonna.com pour recevoir une nouvelle étiquette.\n4. Pour les retours gratuits, veuillez déposer votre colis dans un point de dépôt DHL. Vous pouvez trouver le point de service DHL le plus proche [sur le site web de DHL] (https://www.dhl.com/global-en/home/our-divisions/ecommerce/europe/dhl-finder.html).\n\n### Remboursement\n1. La réception, le traitement et le remboursement effectif peuvent prendre jusqu’à 14 jours ouvrés.\n2. Si, lors de l’achat, vous avez bénéficié d’une réduction sur le montant total de la commande, cette réduction sera prise en compte et le montant réel sera remboursé.\n3. Les remboursements seront effectués sous la forme du paiement initial.\n4. Malheureusement, il nous est impossible d’échanger ou de réparer les articles.",[],[],{"sys":"2886"},"2p7JAXc27r1TJm2Z5Aw87g","2024-10-15T14:10:10.658Z","2024-10-21T13:44:29.986Z",{"sys":"2887"},{"sys":"2888"},"PD - shippingAndDelivery - LU","Toutes les commandes PrimaDonna sont livrées __via DHL__. Dès que votre commande est prête à être expédiée, vous recevez un e-mail de confirmation d'expédition. Cet e-mail contient un lien de suivi DHL, où vous pouvez trouver votre numéro de suivi et suivre l'état de votre commande. Il peut s'écouler jusqu'à 24 heures après la réception de votre lien de suivi avant que les données ne soient disponibles.\n\nSi vous égarez votre courriel de confirmation d'expédition, veuillez envoyer un courriel à contactfr@primadonna.com pour obtenir de l'aide.\n\n### Délai de livraison en France continentale\n2-4 jours ouvrables.\n\n### Livraison gratuite pour les commandes de plus de 100 euros\nNous expédions les commandes de plus de 100 euros gratuitement. Pour les commandes inférieures à 100 euros, nous facturons 4,50 euros de frais d’expédition. \n\n### Livraison à votre domicile ou à votre adresse professionnelle\nVous pouvez choisir votre domicile ou votre adresse professionnelle comme adresse de livraison.\nAprès une tentative de livraison infructueuse, vous recevrez une notification. \nLes options de livraison suivantes s'offrent alors à vous :\n- Nouvelle livraison de votre colis à l'adresse initialement indiquée\n- Livraison à une autre adresse\n- Livraison à un point de service DHL de votre choix\n\n## Annuler la commande\nPour annuler une commande, [contacter notre service clientèle](https://www.primadonna.com/fr-lu/contact)",[],[],{"sys":"2889"},"6eXdzSY6Q6N4dEQ0JWBa5n","2024-10-15T14:12:13.004Z",{"sys":"2890"},{"sys":"2891"},"PD - faq - Order - Adjust Or Cancel - LU","Nous nous efforçons d'expédier votre commande dans les meilleurs délais. Il n'est donc plus possible de modifier ou d'annuler une commande. Si vous avez commandé un article incorrect, nous vous recommandons de passer une nouvelle commande et de renvoyer la commande en cours. Votre adresse de livraison est erronée ? Dans ce cas, il est encore possible de la modifier, à condition que votre commande n'ait pas encore été expédiée. Veuillez contacter notre [service clientèle](https://www.primadonna.com/fr-lu/contact) dans les plus brefs délais.",[],[],{"sys":"2892"},"1b0P2P3e0N5ZiKMhsH1HhO","2024-10-15T14:13:48.717Z","2024-10-21T09:10:50.932Z",{"sys":"2893"},{"sys":"2894"}," faq - payments - whatPaymentMethodsDoYouAccept - LU","Ce site Internet accepte les moyen de paiement suivants\n- Carte de crédit (Visa, MasterCard)\n- Google Pay\n- Apple Pay\n- PayPal\n\nla disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\n\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\n\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",[],[],{"sys":"2895"},"6qBE0DSZRjIyn0ZA7bEaWm","2024-10-15T09:17:50.910Z","2024-11-22T11:10:05.395Z",{"sys":"2896"},{"sys":"2897"},"PD - returnsAndRefunds - PL",[],[],{"sys":"2898"},"4KoiuiwE2ap8PNiyiuyjNu","2024-10-15T09:21:05.045Z","2024-11-22T11:10:42.954Z",{"sys":"2899"},{"sys":"2900"},"PD - shippingAndDelivery - PL",[],[],{"sys":"2901"},"5IDBKFwyHSXKAIqUKO2XjP","2024-10-15T09:22:23.266Z",{"sys":"2902"},{"sys":"2903"},"PD - faq - Order - Adjust Or Cancel PL",[],[],{"sys":"2904"},"4rgfl9euHZAYZV4AEKnUc5","2024-10-15T09:24:41.834Z",{"sys":"2905"},{"sys":"2906"}," faq - payments - whatPaymentMethodsDoYouAccept - PL",[],[],{"sys":"2907"},"GDZ6Mkx6yQCaGrKYdY27n","2024-11-04T13:27:36.876Z",{"sys":"2908"},{"sys":"2909"},"PD - Shipping & delivery - general info - CH","Informations générales","Toutes les commandes à Suisse sont livrées par notre partenaire de transport UPS. Dès que votre commande est expédiée (généralement dans un délai de 1 à 2 jours ouvrables après la date de commande), vous recevrez un e-mail de confirmation d'expédition avec un lien de suivi.",[],[],{"sys":"2910"},"OuuHhGJqniRwavMDOtAhy","2024-11-04T13:29:10.858Z",{"sys":"2911"},{"sys":"2912"},"PD - Shipping & delivery - What delivery options are available? - CH","Quelles options de livraison sont disponibles ?","Vous pouvez faire livrer votre commande à domicile ou sur votre lieu de travail. Si vous préférez que votre commande soit livrée dans un endroit sûr à proximité, chez un voisin ou dans un point relais UPS Access Point, nous vous recommandons de définir vos préférences de livraison via le site UPS My Choice : [UPS My Choice](https://www.ups.com/ch/fr/track/ups-my-choice.page).",[],[],{"sys":"2913"},"1t6uiQ03fLOrviytlGPEpJ","2024-11-04T13:30:41.971Z",{"sys":"2914"},{"sys":"2915"},"PD - Shipping & delivery - Do I have to pay delivery charges? - CH","Dois-je payer des frais de livraison ?","Nous offrons la livraison gratuite pour les commandes de plus de 150 francs suisses (CHF). Pour les commandes inférieures à 150 CHF, des frais de livraison de 8 CHF sont facturés.",[],[],{"sys":"2916"},"6BVlRvKfnCI20j23R9eSvZ","2024-11-04T13:32:08.706Z",{"sys":"2917"},{"sys":"2918"},"PD - Shipping & delivery - How long is the delivery time? - CH","Le délai de livraison standard est de 1 à 3 jours ouvrables. Veuillez prévoir des délais plus longs pendant les périodes de vacances et de soldes.",[],[],{"sys":"2919"},"7u7gQ8NwwyNh3msb2BbOOW","2024-11-04T13:33:21.134Z",{"sys":"2920"},{"sys":"2921"},"PD - Shipping & delivery - Does UPS deliver at weekends? - CH","UPS livre-t-il le week-end ?","Non, UPS livre nos colis du lundi au vendredi.",[],[],{"sys":"2922"},"7Hlua4SaIDsThrVnF4uvjM","2024-11-04T13:34:34.469Z",{"sys":"2923"},{"sys":"2924"},"PD - Shipping & delivery - How many delivery attempts does UPS make? - CH","Combien de tentatives de livraison UPS effectue-t-il ?","UPS effectue en général une seule tentative de livraison et redirige ensuite le colis vers un UPS Access Point si ni vous ni un voisin ne pouvez le réceptionner. Vous pourrez retirer votre colis au plus tôt le jour suivant, muni d'une pièce d'identité.",[],[],{"sys":"2925"},"4FpxnR7ZoK9ZengTOPmZk9","2024-11-04T13:36:17.625Z",{"sys":"2926"},{"sys":"2927"},"PD - Shipping & delivery - How long does it take to collect my package from a UPS Access Point? - CH","Combien de temps ai-je pour récupérer mon colis dans un UPS Access Point ?","Vous avez 10 jours pour retirer votre colis dans un UPS Access Point.",[],[],{"sys":"2928"},"23icYkI1Gx46JZ5HiSu5cr","2024-11-04T13:37:46.509Z",{"sys":"2929"},{"sys":"2930"},"PD - Shipping & delivery - What should I do if my parcel is sent to the wrong address? - CH","Que faire si mon colis est en route vers une mauvaise adresse ?","Veuillez contacter immédiatement notre service client à l'adresse suivante : contactfr@primadonna.com. Notre service client prendra contact avec UPS pour vérifier si une modification d'adresse est encore possible. Si ce n’est plus envisageable, le colis sera retourné à l'expéditeur et nous vous rembourserons. Vous pourrez alors passer une nouvelle commande.",[],[],{"sys":"2931"},"1eULOLAUXenTFApxp37uzD","2024-11-04T13:39:09.246Z",{"sys":"2932"},{"sys":"2933"},"PD - Shipping & delivery - Can I still change or cancel my order? - CH","Nous nous efforçons d'expédier votre commande le plus rapidement possible. Par conséquent, il ne nous est pas possible de modifier ou d'annuler une commande. Nous vous recommandons de retourner votre commande actuelle selon nos instructions et de passer une nouvelle commande.",[],[],{"sys":"2934"},"7ymfvN5rtEISvLVFxtnqVH","2024-11-04T13:40:17.195Z",{"sys":"2935"},{"sys":"2936"},"PD - Shipping & delivery - What should I do if my parcel is damaged and one or more items are missing? - CH","Que dois-je faire si mon colis est endommagé et qu'un ou plusieurs articles manquent ?","Notre partenaire de transport UPS s’efforce de livrer votre commande en parfait état. Si toutefois votre colis est endommagé et qu'un ou plusieurs articles sont manquants, veuillez contacter notre service client à contactfr@primadonna.com. Nous déposerons alors une réclamation auprès d'UPS et trouverons une solution appropriée (remplacement gratuit ou remboursement).",[],[],{"sys":"2937"},"7nKPIkV18AwdosOWRhOzXW","2024-11-04T13:43:35.728Z",{"sys":"2938"},{"sys":"2939"},"PD - returnsAndRefunds - General info - CH","__VEUILLEZ NOTER :__ En raison de coûts supplémentaires et de problèmes opérationnels, les retours ne peuvent être effectués qu'à l'aide de l'étiquette de retour UPS incluse dans votre colis.",[],[],{"sys":"2940"},"4aUf3is2nCjLPMU2s8ckAF","2024-11-04T13:44:51.807Z","2024-11-04T13:45:00.188Z",{"sys":"2941"},{"sys":"2942"},"PD - returnsAndRefunds - Return conditions for online orders - CH","Conditions de retour pour les commandes en ligne","Vous pouvez retourner votre commande en ligne gratuitement dans les 14 jours suivant la date de livraison, à condition que les articles retournés soient non lavés, non portés et non modifiés de quelque manière que ce soit. Les articles doivent être dans leur état d'origine avec les étiquettes attachées.\n\nVeuillez noter que les articles achetés en magasin ne peuvent être retournés que dans le magasin d'achat. Ces achats ne peuvent pas être traités depuis notre entrepôt central en Belgique.",[],[],{"sys":"2943"},"1Xg5pAQktIO1A1siP8PMUY","2024-11-04T13:47:04.017Z","2024-11-05T08:55:27.331Z",{"sys":"2944"},{"sys":"2945"},"PD - returnsAndRefunds - How to return items - CH","Comment retourner des articles","Tout d'abord, vérifiez si vous avez reçu tous les documents nécessaires au retour :\n\n•\tUne étiquette de retour UPS prépayée pour la Belgique\n
\n•\tTrois copies de la facture pro forma\n
\n•\tSi l'un de ces documents manque, veuillez contacter le service client à contactfr@primadonna.com.\n\n1.\tRetournez les articles dans leur emballage d'origine. Si l'emballage d'origine n'est plus disponible, assurez-vous que l'emballage est adapté pour éviter d'endommager les articles pendant le transport.\n\n2.\tEnregistrez votre retour via ce lien : https://www.primadonna.com/fr-ch/return-request. Si vous avez un compte en ligne, vous pouvez également enregistrer le retour via votre compte.\n\n3.\tCollez bien en vue l'étiquette de retour UPS prépayée sur votre colis de retour.\n\n4.\tRemplissez soigneusement et complètement les trois factures pro forma. Des instructions détaillées se trouvent sur la facture pro forma. Veuillez noter que votre colis sera retenu en douane si des informations manquent, sont incorrectes ou incomplètes !\n\n5.\tMettez les trois factures pro forma remplies dans une pochette ou un dossier transparent et attachez-les solidement à l'extérieur du colis.\n\n6.\tInformez UPS de votre retour en envoyant une copie de la facture pro forma remplie à exportbasel@ups.com. Utilisez le numéro de suivi UPS (1Z…) figurant sur l’étiquette de retour comme objet de l'email. Dans le texte de l'email, une phrase standard telle que : « Veuillez trouver ci-joint ma facture pro forma pour un retour en Belgique avec le numéro de suivi 1Z... » suffira. Veuillez ne pas sauter cette étape, car cela pourrait entraîner la retenue de votre colis de retour en douane ou son renvoi vers vous !\n\n7.\tDéposez votre colis dans un point de dépôt UPS. Vous pouvez trouver votre point de dépôt le plus proche via le lien suivant : [Rechercher l’adresse d’un point de dépôt | UPS - Suisse](https://www.ups.com/dropoff?loc=fr_CH)",[],[],{"sys":"2946"},"SoN9EBycpqlH4NGMeca2a","2024-11-04T13:48:23.773Z",{"sys":"2947"},{"sys":"2948"},"PD - returnsAndRefunds - Refund of purchase amount - CH","Remboursement du montant d'achat","1.\tIl peut falloir jusqu'à 14 jours ouvrables pour que nous recevions et traitions votre retour et pour que votre compte soit crédité. Le remboursement intégral de votre achat initial sera crédité sur votre compte 14 jours après que nous ayons reçu votre retour.\n2.\tAvez-vous reçu une remise lors de votre achat ? Cela sera pris en compte dans le remboursement de votre montant d'achat.\n3.\tLes remboursements sont effectués selon le mode de paiement d'origine.\n4.\tMalheureusement, il n'est actuellement pas possible d'échanger des articles ou de demander une réparation.",[],[],{"sys":"2949"},"4gfYqDwv21xjOMAzB6h01a","2024-11-04T13:51:09.403Z","2024-11-05T08:39:13.255Z",{"sys":"2950"},{"sys":"2951"},"PD MJ - Product Care - General info - CH","Prendre soin de votre lingerie et de vos maillots de bain est extrêmement important. Le lavage de votre lingerie et vos maillots délicats nécessite une attention particulière. En suivant les instructions d'entretien ci-dessous, votre lingerie et vos maillots resteront beaux plus longtemps. Suivez toujours les instructions d'entretien sur l'étiquette.",[],[],{"sys":"2952"},"3YekWJ4hbkJ0myDw2pV7Er","2024-11-04T13:52:33.715Z","2024-11-05T08:39:22.733Z",{"sys":"2953"},{"sys":"2954"},"PD MJ - Product Care - How do I care for my lingerie and swimwear properly? - CH","Comment entretenir correctement ma lingerie et mes maillots de bain ?","- Vérifiez les conseils de lavage qui sont indiqués sur l’étiquette. Fermez tous les crochets et placez votre lingerie ou vos maillot de bain individuellement dans un filet de lavage refermable.\n- Remplissez le tambour de la machine à laver à un maximum d'un tiers, de préférence avec d'autres articles délicats de la même couleur.\n- Choisissez un programme de lavage délicat à 30°C (sauf indication contraire sur l'étiquette) avec peu de rotations (max. 600 tr/min).\n- Utilisez une petite quantité d’un détergent liquide doux pour linge délicat et évitez les agents de blanchiment et les assouplissants.\n- Ne mettez pas les articles dans le sèche-linge, mais laissez-les sécher à l'air sur un séchoir (à l'intérieur ou à l'ombre, pas en plein soleil). Séparez les bonnets des soutiens-gorge rembourrés pour éviter les bosses ou les plis lors du séchage. Ne tordez pas votre lingerie ou vos maillots de bain, ne les placez jamais sur une source de chaleur et ne les repassez pas.\n- Une fois que les articles sont complètement secs, ils doivent être soigneusement rangés. Placez les bonnets des soutiens-gorge et du maillot de bain soigneusement les uns dans les autres et rangez-les côte à côte (en ligne) pour qu'ils conservent leur forme dans le tiroir. Ne les pliez ni ne les enroulez.",[],[],{"sys":"2955"},"2vprXQIPtPVMR9vJjpRQKq","2024-11-04T13:54:03.506Z","2024-11-05T08:39:29.207Z",{"sys":"2956"},{"sys":"2957"},"PD MJ - Product Care - Additional tips - CH","Conseils supplémentaires","- Nous recommandons de laver votre lingerie après l’avoir portée 2 ou 3 fois.\n- Le sauna, le jacuzzi, les fortes concentrations de chlore et les crèmes solaires peuvent raccourcir la durée de vie des maillots de bain.\n- Rincez les maillots de bain immédiatement après utilisation à l'eau claire.",[],[],{"sys":"2958"},"1dgaA357dAt3jJhgTmWJnx","2024-11-04T13:56:25.574Z","2024-11-05T08:41:35.108Z",{"sys":"2959"},{"sys":"2960"},"PD MJ - Payments - How can I use a promotional code? - CH","Comment puis-je utiliser un code promotionnel ?","Les promotions sur notre site sont annoncées soit dans une newsletter, soit directement sur le site. S’il vous est indiqué que vous devez activer le code manuellement, entrez-le dans votre panier d’achat. Lorsque le code promotionnel a été appliqué avec succès, vous le verrez apparaître dans le récapitulatif de la commande. Notez que les codes promotionnels ne sont acceptés que si votre commande remplit les conditions requises pour bénéficier de la promotion.",[],[],{"sys":"2961"},"5E9sVizzrJFq1t0DCXhMj8","2024-11-04T13:58:20.000Z","2024-11-05T08:56:15.710Z",{"sys":"2962"},{"sys":"2963"},"PD MJ - Payments - Which payment methods are accepted? - CH","Ce site Internet accepte les moyens de paiement suivants :\n\n•\tCarte de crédit (Visa, MasterCard)\n
\n•\tPayPal\n
\n•\tGoogle Pay\n
\n•\tApple Pay\n\nLa disponibilité de moyens de paiement spécifiques peut dépendre du montant total de votre commande.\nEn choisissant de payer par carte de crédit ou de débit, vous acceptez que nous effectuions une vérification sur votre carte pour autoriser ce moyen de paiement.\nCe site Internet est partenaire d'un fournisseur de services de paiement de première qualité garantissant la sécurité de vos paiements en ligne et la protection contre les tentatives de fraude.",[],[],{"sys":"2964"},"2u9vulrIqltVoQ5Ru1FRmi","2024-11-04T13:59:42.464Z","2024-11-05T08:42:03.317Z",{"sys":"2965"},{"sys":"2966"},"PD MJ - Payments - Can I pay securely on your website? - CH","Oui. Pour garantir que votre expérience d’achat est sûre, simple et sécurisée, ce site utilise la technologie SSL (Secure Socket Layer) standard du secteur. Elle crypte et protège les données personnelles critiques que vous nous envoiez sur Internet, comme votre nom, votre adresse et les coordonnées de votre carte bancaire. Ce cryptage garantit que personne ne peut lire les informations envoyées sur notre site depuis votre ordinateur. Non seulement la technologie SSL crypte les informations, mais elle garantit également à votre navigateur que les informations sont envoyées vers un serveur informatique adapté et sécurisé, et elle vérifie les données transférées pour garantir qu’elles ne sont pas altérées. Lorsque vous entrez sur une page du site où la technologie SSL est activée, un cadenas s’affiche en bas de la page de votre navigateur. Cela signifie que les informations que vous y saisissez sont protégées. Si vous êtes inscrite aux programmes Visa Secure ou MasterCard Secure, vous devrez saisir un mot de passe pour terminer la transaction.",[],[],{"sys":"2967"},"3PiM7hdpFdLlZNMJJE5HOP","2024-11-04T14:01:44.227Z","2024-11-05T08:42:20.571Z",{"sys":"2968"},{"sys":"2969"},"PD MJ - Payments - How can I be sure that my payment has been accepted? - CH","Comment m’assurer que mon paiement a été accepté ?","Après avoir réussi le paiement, vous recevrez une confirmation de commande par e-mail. Cependant, cela ne confirme pas le traitement de votre paiement. Pour les cartes de crédit ou de débit, il se peut que nous n’obtenions pas l’autorisation de votre banque. En général, un rejet de l’autorisation de paiement a lieu le jour ouvré suivant la passation de la commande. Si l’autorisation de paiement est rejetée, nous annulerons votre commande et vous en informerons par un e-mail automatique.",[],[],{"sys":"2970"},"35vh9RRr3YQ9vSmEPZOnFn","2024-11-04T14:04:21.485Z",{"sys":"2971"},{"sys":"2972"},"PD - Payments - Why was my payment rejected? - CH","Le paiement peut être rejeté pour différentes raisons, alors vérifiez que vous avez correctement saisi les coordonnées, puis réessayez. N’oubliez pas, l’adresse de facturation saisie doit correspondre à l’adresse que l’émetteur de la carte de crédit ou votre banque a enregistrée pour vous, sinon la transaction pourra être refusée par notre fournisseur de service de paiement, même si votre banque a autorisé le paiement. Nous n’acceptons aucun paiement de votre part tant que les marchandises ne sont pas expédiées, mais l’argent est réservé sur votre compte au moment de la commande, même si le paiement ne nous est pas parvenu avec succès. Si le paiement est rejeté, il faudra environ 4 jours ouvrés pour que ce code d’autorisation soit abandonné et que les fonds soient de nouveau disponibles. Si vous avez vérifié et saisi à nouveau les coordonnées, merci de contacter l’émetteur de votre carte ou notre service client à contactfr@primadonna.com pour obtenir de l’aide. Ne saisissez pas vos coordonnées plusieurs fois pour éviter que votre compte ne soit prélevé pour d’autres transactions.",[],[],{"sys":"2973"},"7a3jCZRzTlHhAcwnrybo0Z","2024-11-04T14:06:10.691Z","2024-11-05T08:47:36.860Z",{"sys":"2974"},{"sys":"2975"},"PD MJ - Website - Are the colours on the website representative of reality? - CH","à la lumière naturelle du jour. Par conséquent, les couleurs affichées sont très réalistes. Cependant, des variations entre la couleur des vêtements et ce que vous voyez sur l'écran peuvent être affectées par les réglages de votre écran.",[],[],{"sys":"2976"},"4dQZtbJY9CBliGSWBANYFq","2024-11-04T14:07:26.858Z",{"sys":"2977"},{"sys":"2978"},"PD - Website - I'm having problems placing an order. Can you help? - CH","Si vous avez des difficultés à utiliser notre site Internet, envoyez-nous un e-mail à contactfr@primadonna.com pour que nous vous aidions à passer votre commande.",[],[],{"sys":"2979"},"2muqu584ur6ML1hZRFhZGt","2024-11-04T14:08:29.366Z",{"sys":"2980"},{"sys":"2981"},"PD - Website - How do I know that you have received my online order? - CH","Nous vous enverrons un e-mail automatique confirmant que votre commande a bien été prise en compte. Si vous ne recevez pas cet e-mail dans l’heure qui suit votre commande, contactez notre service client pour vous assurer que la commande a bien été enregistrée.",[],[],{"sys":"2982"},"7iQfIblhxcnYJv5pdVLvkG","2024-11-04T14:09:34.233Z","2024-11-05T08:51:21.986Z",{"sys":"2983"},{"sys":"2984"},"PD MJ - Website - Browsers - CH","Google Chrome Navigateur Chrome version 30 ou supérieure\n
\nMozilla Firefox Navigateur Mozilla Firefox version 27 ou supérieure\n
\nSafari Navigateur Safari version 7 ou supérieure\n
\nMicrosoft Edge Navigateur Microsoft Edge version 12 ou supérieure\n
\nOpéra Navigateur Opera version 17 ou supérieure\n
\nInternet Explorer Non 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