Shipping and delivery
All orders are delivered via DHL. As soon as your order is ready to be shipped, you will receive a shipment confirmation email. This email includes a DHL tracking link, where you can find your tracking number and follow the status of your order. It may take up to 24 hours upon receiving your tracking link before data becomes available.
If you misplace your shipment confirmation email, please email contacten@primadonna.com for assistance.
Delivery costs
We ask for a 7,95 euro delivery cost. The delivery is free for orders over 150 euro.
Delivery time
You can find the delivery time per country underneath. Please expect a longer shipping time frame during sales and holiday periods.
| Country | Delivery time |
|---|---|
| Austria | 3-5 business days |
| Estonia | 4-6 business days |
| Finland | 5-7 business days |
| Greece | 6-8 business days |
| Ireland | 4-6 business days |
| Italy | 4-6 business days |
| Latvia | 4-6 business days |
| Lithuania | 4-6 business days |
| Luxembourg | 2-4 business days |
| Portugal | 5-7 business days |
| Slovenia | 3-5 business days |
| Slovakia | 3-5 business days |
| Spain | 4-6 business days |
Delivery to your home or business address
You can choose either your home or business address as the delivery address. After an unsuccessful delivery attempt, you will receive a notification. You will then have the following delivery options: - Redelivery of your parcel to the originally specified address - Delivery to another address - Delivery to a DHL service point of your choice
Please note that for Estonia, Finland, Latvia & Lithuania, orders are delivered directly to a DHL service point.
Delivery days
Monday - Friday
Adjust or cancel order
We make every effort to ship your order as quickly as possible. Therefore, the time frame in which an order can still be adjusted or cancelled is very short. Please contact our customer service to check whether your order can still be adjusted or cancelled. Please note that this may no longer be possible. In that case, you can return your order free of charge after receiving it.