Return & refunds

Return instructions website

We are pleased to announce that we offer a new domestic return process for all online orders placed on this website. The return procedure outlined below applies to orders placed on or after Monday 30 March 2026. Please note that for orders placed before this date, the old procedure with pro forma invoices still applies. Any questions or doubts? Do not hesitate to contact customer service.

Return conditions

We offer a 28-day return period for all items purchased on this website.

Important note: If your purchase was made in a boutique or through one of our retail partners, please return the item directly to them. We are unable to process, refund, or return the item to you. We accept no liability for items purchased outside of our online store. If your return contains items that were bought elsewhere, they will be donated to a good cause.

Each return must be registered online.

Please do not mix returns from different orders. Return each order separately.

Items must be returned in their original condition:

  • Unworn, unwashed, unaltered
  • External label with the barcode still present
  • Sewn-in label still present
  • Item packed in original item box

Since our returns are processed by an external partner, we cannot accept returns that do not meet these returns conditions!

Follow these steps to make a return

  • Register your return online via this link. If you have a registered account, you can also initiate a return from the order overview page in your account.
  • Enter the email address you used to place the order, as well as the order number. The order number starts with ‘P’ and can be found in the order confirmation email. Note that the third character is a zero (not a capital O). This step can be skipped if you initiate a return from the order overview page in your account.
  • Select the items you want to return and the return reason.
  • Select your preferred return method: Royal Mail (printer required) or DPD (no printer required).
  • Look up your nearest drop-off point on the map. You will find all the drop-off point details, such as their opening hours.
  • After registering the return, you will receive a confirmation email with the QR code (DPD) or a link to download your return label (Royal Mail).
  • Pack the items and prepare your return parcel:
  1. If you chose DPD, you do not need to print anything. Show the QR code at your selected drop-off location.
  1. If you chose Royal Mail, print the return label and stick it clearly visible on your return parcel, covering the original shipping label.
  • Take your return parcel to the chosen drop-off point. Ask for proof of posting, either as a printed receipt or an email.
  • Your return parcel will then be delivered to our external partner and processed within 7 business days (weekends not included).
  • You will receive a confirmation email once the return has been processed. Please note that depending on the payment method, it may take a few more days before the refund appears in your account.

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